As the 2026 Community Mental Health Service User Survey reaches its midpoint, Humber Teaching NHS Foundation Trust is reminding individuals who have been invited to participate about the importance of their feedback. The Trust is committed to delivering high-quality, person-centred mental health care with a trauma-informed approach.
Launched in August, the annual NHS survey gathers feedback on experiences with mental health services. Individuals who used the Trust's services in April or May 2026 may have received an invitation to provide their views on the quality of support received. In 2025, the survey received 215 responses from adults aged 16 and over, highlighting areas of success and identifying aspects requiring improvement. Action plans are being implemented, focusing on lower-scoring areas from previous results, with internal surveys also gauging patient, service user, and carer sentiment.
A video has been produced to explain the various surveys conducted by the Trust, featuring teams, service users, and clinicians discussing the value of feedback and its impact. Watch the video.
The Trust strongly encourages those who have been invited but not yet completed the survey to do so, emphasising that all feedback, regardless of the extent of service contact, is valued and instrumental in improving care delivery. The survey can be completed via a paper questionnaire or online using provided login details or a QR code.
For assistance or questions regarding the survey, individuals can contact the helpline at helpline-QH@IQVIA.com or call the Freephone number 0800 783 1775 between 9am and 5pm, Monday to Friday. The survey is confidential, managed by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Individual responses are not shared with Trust staff and will not affect patient care or treatment. The survey has Section 251 (NHS Act 2006) approval for processing contact details.
Results are scheduled for publication in the spring of 2027 and will be used to assess Community Mental Health Trusts across England. The insights gained will help identify key priorities, supporting the Trust's mission to provide excellent care to the community. Further information about the survey is available at http://www.cqc.org.uk/cmhsurvey.
